How Can We Help You?
Find answers to common questions and learn how to get the most out of Engagepoint.
Getting Started
Learn the basics and start using Engagepoint
Create Account
Sign up with your email and set up your organisation profile.
Add Your Location
Set up your business location, operating hours, and table layout.
Import Contacts
Import your existing customer database or start fresh.
Start Accepting Bookings
Share your booking link and start receiving reservations.
Feature Documentation
Learn how to use each feature effectively
Booking System
Accept and manage reservations from your customers with an intuitive booking system.
Online Booking Widget
Embed a booking form on your website or share a direct link. Customers can book 24/7 without calling.
Automatic Confirmations
Customers receive instant SMS confirmation with booking details, date, time, and location.
Reminder Notifications
Send automatic reminders 24 hours and 1 hour before the booking to reduce no-shows.
Booking Calendar
View all reservations in a visual calendar. Filter by date, status, or search by customer name.
Waitlist Management
When fully booked, customers can join a waitlist and get notified when slots open up.
Custom Booking Fields
Add custom fields like special requests, occasion, or dietary requirements to your booking form.
Contact Management
Build and organise your customer database with powerful segmentation tools.
Import Contacts
Bulk import contacts from CSV files. Map columns to fields and detect duplicates automatically.
Customer Profiles
View complete customer history including visits, spending, bookings, and communication preferences.
Smart Segmentation
Create segments based on visit frequency, spending, tags, or custom criteria for targeted marketing.
Tags & Labels
Organise contacts with custom tags like VIP, Regular, Birthday Month, or any category you need.
Export Data
Export your contact database to CSV anytime. Your data belongs to you.
Duplicate Detection
Automatically detect and merge duplicate contacts based on phone number or email.
SMS Marketing
Send targeted SMS campaigns to engage customers and drive repeat visits.
Broadcast Campaigns
Send promotional messages to all contacts or specific segments with a few clicks.
Scheduled Delivery
Schedule campaigns for future dates and times. Perfect for holiday promotions or event reminders.
Message Templates
Save frequently used messages as templates. Use variables like customer name for personalisation.
Delivery Reports
Track delivery status, success rate, and failed messages in real-time.
Custom Sender ID
Send messages with your business name as the sender instead of a random number.
Credit Management
Monitor your SMS credit balance and purchase additional credits when needed.
Payments & Billing
Manage your subscription, payments, and invoices all in one place.
Multiple Payment Methods
Pay via credit/debit card (Visa, Mastercard, Amex), direct debit, or bank transfer.
Automatic Invoices
Invoices are generated automatically after each payment and sent to your email.
Subscription Management
View your current plan, upgrade or downgrade anytime, and manage your billing cycle.
Payment History
Access complete payment history with dates, amounts, and downloadable invoices.
Credit Top-up
Purchase additional SMS credits or add-ons directly from your dashboard.
Billing Notifications
Receive reminders before subscription renewal and notifications for failed payments.
Account Settings
Manage your profile, team members, and security settings.
Team Management
Invite team members to your account. Each member gets their own login credentials.
Role Permissions
Assign roles like Admin, Manager, or Staff with different access levels and permissions.
Profile Settings
Update your business name, logo, contact information, and other profile details.
Password & Security
Change your password, enable two-factor authentication, and manage login sessions.
Notification Preferences
Choose which notifications you want to receive via email or SMS.
API Access
Generate API keys to integrate Engagepoint with your other business tools.
Loyalty Program
Build customer loyalty with points, rewards, and membership tiers.
Point System
Award points for every transaction. Set custom point values based on spending amount.
Reward Catalogue
Create rewards that customers can redeem with their points - discounts, free items, or vouchers.
Membership Tiers
Create Bronze, Silver, Gold tiers with increasing benefits based on customer lifetime value.
Birthday Rewards
Automatically send special offers or bonus points on customer birthdays.
Point Expiry
Set point expiration rules to encourage customers to redeem and return.
Loyalty Reports
Track point distribution, redemption rates, and most popular rewards.
Landing Pages
Create beautiful, professional landing pages for your business in minutes.
AI-Powered Editor
Describe your business and let AI generate compelling content and layout suggestions.
Custom Domains
Use your own domain name for a professional look. We handle SSL certificates automatically.
Mobile Responsive
All pages look great on desktop, tablet, and mobile devices automatically.
SEO Optimisation
Built-in SEO tools help your page rank higher on Google search results.
Booking Integration
Add a booking button that links directly to your reservation system.
Social Media Links
Connect your Instagram, Facebook, WhatsApp, and other social profiles.
Table Management
Visualise your floor plan and manage table assignments in real-time.
Floor Plan Editor
Drag and drop to create your restaurant layout. Add tables, sections, and custom areas.
Real-time Status
See which tables are available, occupied, or reserved at a glance with colour-coded status.
Auto Table Assignment
Automatically assign optimal tables to bookings based on party size and availability.
Table Capacity
Set minimum and maximum capacity for each table to prevent overbooking.
Section Management
Organise tables into sections like Indoor, Outdoor, VIP, or Private Room.
Walk-in Support
Quickly seat walk-in guests by selecting available tables from the floor plan.
Analytics & Reports
Track your business performance with comprehensive insights and reports.
Dashboard Overview
See key metrics at a glance - bookings, revenue, new contacts, and trends.
Revenue Reports
Track revenue by day, week, month, or custom date range. Compare with previous periods.
Customer Insights
Understand your customers with CLV analysis, visit frequency, and spending patterns.
Booking Analytics
Track booking trends, popular times, no-show rates, and cancellation patterns.
Campaign Performance
Measure SMS campaign effectiveness with delivery rates and engagement metrics.
Export Reports
Download detailed reports as PDF or CSV for accounting and analysis.
Frequently Asked Questions
Quick answers to common questions
You get 14 days of full access to all features without entering a credit card. After the trial ends, choose a subscription plan to continue using Engagepoint.
Most businesses can get started in under 30 minutes. Just create an account, add your location details, and you're ready to accept bookings.
Customers can book through your unique booking link, which you can share on your website, social media, or Google Business Profile. They select date, time, party size, and receive instant confirmation.
You can cancel bookings from the dashboard with one click. Customers receive automatic SMS notification about the cancellation. You can also enable customers to cancel their own bookings.
When you're fully booked, customers can join the waitlist. If a slot opens up, they automatically receive an SMS notification with a link to confirm the booking within a time limit.
Yes, you can import contacts from a CSV file. Map your columns to our fields and import thousands of contacts at once. We also detect duplicates automatically.
Segments are groups of contacts based on criteria like visit frequency, spending amount, or tags. Use segments to send targeted SMS campaigns to specific customer groups.
SMS costs depend on your subscription plan. Each plan includes a monthly SMS credit allocation. Additional credits can be purchased separately. One SMS credit equals one message up to 160 characters.
Yes, you can schedule campaigns to be sent at a specific date and time. This is useful for promotions, event reminders, or sending messages during peak engagement hours.
We accept credit and debit cards (Visa, Mastercard, Amex), direct debit, and bank transfer.
Invoices are automatically generated after each payment and sent to your email. You can also download invoices from the Billing section in your dashboard at any time.
Go to Settings > Account, then click 'Change Password'. Enter your current password and your new password twice to confirm.
Yes, you can invite team members from Settings > Team. Assign different roles with specific permissions to control what each team member can access.
Still Need Help?
Our support team is ready to assist you with any questions.
Business Hours
Monday - Friday
9:00 AM - 6:00 PM AESTReady to Get Started?
Sign up now and enjoy 14 days of free access to all features.