Terms and Conditions

1. Acceptance of Terms

By accessing or using the services provided by Engagepoint Digital ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Engagepoint is a customer engagement management platform that provides features including but not limited to: audience management, landing page creation, booking systems, order management, menu management, and loyalty programs.

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information when registering
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorised use of your account
• Each account may only be used by a single organisation or entity

4. Subscriptions and Payments

• Trial Period: New partners receive a complimentary 14-day trial period
• Payment: After the trial period, you must select and pay for a subscription plan to continue using the Service
• Billing: Payments are charged in advance according to your chosen billing cycle (monthly or annual)
• Automatic Renewal: Subscriptions renew automatically unless cancelled before the end of the current billing period
• Refunds: Payments made are non-refundable unless otherwise determined at our discretion or required by Australian Consumer Law

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these terms. You must not:

• Use the Service for any illegal or unauthorised activity
• Send spam, harmful content, or material that violates any law
• Attempt to access systems or data without authorisation
• Interfere with or disrupt the integrity of the Service
• Copy, modify, or distribute the Service without permission
• Use the Service to harm any third party

6. User Content

You retain ownership of the content you upload to the Service. By uploading content, you grant us a licence to:

• Store and process content in order to provide the Service
• Display content in accordance with your privacy settings
• Create backups for recovery purposes

You are solely responsible for the content you upload and warrant that you have the right to use it.

7. Intellectual Property

The Service and all original content, features, and functionality are owned by Engagepoint Digital and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

8. Service Availability

We endeavour to provide the Service 24/7; however, we do not guarantee uninterrupted availability. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss arising from the unavailability of the Service.

9. Limitation of Liability

To the maximum extent permitted by applicable law, including the Australian Consumer Law, Engagepoint Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or other intangible losses arising from your use of, or inability to use, the Service.

10. Indemnification

You agree to defend, indemnify, and hold harmless Engagepoint Digital from any claims, damages, liabilities, and expenses arising from your breach of these Terms or your use of the Service.

11. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for breach of these Terms or for any other reason we deem necessary. You may also terminate your account at any time through your account settings.

12. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or a notice within the Service at least 30 days before taking effect. Your continued use of the Service after such changes constitutes acceptance of the modified terms.

13. Governing Law

These terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Australia.

14. Contact

If you have any questions about these Terms and Conditions, please contact us at: