Privacy Policy

1. Introduction

Engagepoint Digital ("we", "us", or "Engagepoint") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Organisation name, logo, website address, and other business details.
• Usage Data: Information about how you use our services, including activity logs and preferences.
• Device Information: Device type, operating system, browser, and IP address.
• Transaction Data: Payment information and subscription history.

3. Use of Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related notifications
• Send technical updates, security alerts, and support messages
• Respond to your enquiries and requests
• Detect, prevent, and address technical or security issues
• Analyse service usage for improvements

4. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With third parties who help us operate our services (payment processing, hosting, etc.)
• Legal Compliance: When required by applicable law, regulation, or legal process
• Protection of Rights: To protect the rights, privacy, safety, or property of ourselves and other users
• Consent: With your explicit consent

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include data encryption, access controls, and regular security audits.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the services. We may also retain data to fulfil legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your account and personal data
• Restrict or object to certain processing of your data
• Request portability of your data
• Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse traffic, and for security purposes. You can control cookie usage through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice within our services. Your continued use of the services after such changes constitutes acceptance of the updated policy.

10. Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: